Online Enrolment and Billing for a Training Provider

Introduction

A training provider wanted a smoother sign-up experience and faster cash collection.

The Challenge

Admin staff were overloaded, learners waited too long for confirmation, and late invoices slowed cashflow. Leadership wanted a “self-serve” experience that still allowed flexibility for corporate clients.

Solution & Implementation

We built an enrolment portal where learners could select courses, confirm prerequisites, and pay or request an invoice. Corporate clients had an approval workflow and consolidated billing. Booking confirmations, calendar invites and reminders were automated, reducing inbound queries. We added management reporting on course fill rates, cancellation reasons and instructor utilisation so the business could plan future programmes with confidence.

Impact

• Admin hours reduced by ~25% (less emailing and manual invoicing)

• Invoice cycle time reduced by ~50%

• Cash collection improved by ~10 days on average

• Course fill rates improved by ~6% via clearer availability and reminders

• Payback: ~6–9 months, driven by reduced admin load and improved fill rates