Legal

Terms of Service

Last Updated :

Mar 9, 2026

Scope

These Terms govern your access to and use of: (a) our websites, pages, forms, and content where these Terms are linked (“Website”); and (b) any online portals, accounts, subscription features, downloads, or online tools we make available from time to time (“Online Services”).

If you purchase professional services (digital consulting, AI consulting, software development, data processing, implementation, managed services, cloud-related services, or similar), your purchase will typically be governed by a separate written agreement (e.g., a Master Services Agreement, Statement of Work, quotation, subscription terms, or order form) (each a “Service Agreement”). If there is any conflict, the Service Agreement prevails for the purchased services.

Plain-English summary: These Terms cover the Website/Online Services. Paid consulting projects usually have their own contract.

Acceptance and eligibility

Clause 1 (Acceptance). By accessing or using the Website/Online Services, you agree to be bound by these Terms.

Clause 2 (Authority). If you use the Website/Online Services on behalf of an organisation, you confirm you have authority to bind that organisation.

Clause 3 (Age). You must be at least 18 years old to create an account or submit forms unless a parent/guardian consents where required by law.

Plain-English summary: If you use the Website, you accept these Terms. If you're acting for a company, you're confirming you're authorised.

Definitions

Clause 4 (Key definitions). “Content” means text, graphics, documents, videos, templates, code snippets, blog posts, and other materials on the Website. “User” means any visitor or user of the Website/Online Services. “User Content” means content you submit to us (e.g., project briefs, messages, uploads, feedback).

User accounts

Clause 5 (Account registration). If we offer accounts, you must provide accurate information and keep it updated.

Clause 6 (Security). You are responsible for maintaining the confidentiality of your login credentials and for all activities under your account.

Clause 7 (Account misuse). Notify us promptly if you suspect unauthorised access or misuse of your account.

Plain-English summary: If you have an account, keep your details correct and your password safe.

Permitted use and prohibited conduct

Clause 8 (Permitted use). You may use the Website/Online Services only for lawful purposes and in accordance with these Terms.

Clause 9 (Prohibited conduct). You must not: (a) violate any applicable law or infringe any third-party rights; (b) attempt to gain unauthorised access to systems or data; (c) interfere with the Website/Online Services (including by introducing malware or attempting denial-of-service attacks); (d) scrape, harvest, or copy Content at scale except where permitted by law or with our written consent; (e) reverse engineer or attempt to discover source code of any proprietary Online Services except to the extent permitted by law; or (f) upload User Content containing viruses, malicious code, or unlawful material.

Plain-English summary: Use the Website responsibly. Don't hack, scrape at scale, or upload harmful or unlawful material.

Professional services and AI-related outputs

Clause 10 (No automatic formation of consultancy relationship). Contacting us through the Website does not create a client-consultant relationship. Any such relationship exists only when we confirm engagement under a Service Agreement.

Clause 11 (AI systems and outputs). If the Website or our services provide AI-assisted outputs (e.g., analyses, summaries, code suggestions, recommendations): (a) outputs may be probabilistic, incomplete, or incorrect; (b) you are responsible for validating outputs before relying on them; and (c) unless a Service Agreement states otherwise, we do not warrant fitness for any specific use of AI outputs.

Plain-English summary: AI tools can make mistakes. You must check outputs before using them in real decisions.

Payments, billing, and taxes

Clause 12 (Fees). If you purchase any Online Services or paid Content, you agree to pay all applicable fees as described at the point of purchase or in the relevant Service Agreement.

Clause 13 (Invoices and late payment). For invoiced services, payment terms are as stated on the invoice or in the Service Agreement. Late payments may result in suspension of services.

Clause 14 (Taxes). Prices may be exclusive of applicable taxes unless stated otherwise. You are responsible for taxes applicable to your purchase, except taxes based on our income.

Plain-English summary: If you buy something, pay on time. We may suspend services if invoices are overdue.

Intellectual property

Clause 15 (Our IP). We (and/or our licensors) own the Website, Online Services, and Content, including all intellectual property rights, unless stated otherwise.

Clause 16 (Limited licence to you). We grant you a limited, non-exclusive, non-transferable, revocable licence to access and use the Website/Online Services for your internal, lawful purposes, subject to these Terms.

Clause 17 (Deliverables under a Service Agreement). Ownership and licensing of project deliverables (software, models, documentation, designs) will be set out in the relevant Service Agreement. If no Service Agreement exists, we retain all intellectual property rights in deliverables and provide only such usage rights as we expressly grant in writing.

Plain-English summary: Our site content belongs to us. Project deliverable ownership is decided in your project contract.

User Content and feedback

Clause 18 (Your responsibility). You are responsible for ensuring you have the rights to submit User Content and that it does not violate law or third-party rights.

Clause 19 (Licence to us). You grant us a worldwide, non-exclusive, royalty-free licence to host, process, reproduce, and use User Content solely to: (a) operate and improve the Website/Online Services; and (b) evaluate, propose, and deliver services requested by you.

Clause 20 (Feedback). If you provide suggestions or feedback, you grant us a right to use it without restriction or compensation, unless prohibited by law.

Plain-English summary: If you send us files or feedback, we can use them to run the Website and help you—but you remain responsible for what you submit.

Third-party services and links

Clause 21 (Third parties). The Website/Online Services may integrate with or link to third-party websites, tools, and services (“Third-Party Services”). We do not control Third-Party Services and are not responsible for them.

Clause 22 (Your choice). Your use of Third-Party Services is at your own risk and subject to the third party's terms and policies.

Plain-English summary: If we link to or integrate with a third party, their rules apply—and we're not responsible for their services.

Privacy and data protection

Clause 23 (Privacy Policy). Our handling of personal data is explained in our Privacy Policy, which forms part of these Terms by reference.

Clause 24 (Client data). If you are a business customer and we process personal data on your behalf as part of services, that processing should be governed by a Service Agreement and/or a data processing agreement.

Plain-English summary: Read the Privacy Policy. Client projects involving personal data should have contract terms covering data processing.

Disclaimers

Clause 25 (Website provided “as is”). To the maximum extent permitted by law, the Website/Online Services and Content are provided “as is” and “as available”.

Clause 26 (No warranties). We disclaim all warranties, express or implied, including implied warranties of merchantability, fitness for a particular purpose, and non-infringement, to the extent permitted by law.

Clause 27 (No guarantee of availability). We do not guarantee uninterrupted, secure, or error-free operation of the Website/Online Services.

Plain-English summary: We try to keep the Website working, but we can't promise it will always be perfect or always available.

Limitation of liability

Clause 28 (Exclusion of indirect losses). To the maximum extent permitted by law, we are not liable for indirect, incidental, consequential, special, or punitive losses, or for loss of profits, revenue, goodwill, or data.

Clause 29 (Liability cap). To the maximum extent permitted by law, our total aggregate liability arising out of or related to the Website/Online Services is limited to: (a) the total fees you paid to us for the Online Services in the 3 months immediately before the event giving rise to the claim; or (b) if no fees were paid, RM 100, whichever is higher.

Clause 30 (Consumer rights). Nothing in these Terms limits liability that cannot be limited under applicable law.

Plain-English summary: We limit our liability for Website use. If something goes wrong, our liability is capped—subject to non-excludable legal rights.

Indemnity

Clause 31 (Your indemnity). You agree to indemnify and hold us harmless from claims and losses arising from: (a) your breach of these Terms; (b) your unlawful use of the Website/Online Services; or (c) your User Content.

Plain-English summary: If your misuse of the Website causes us harm or legal claims, you cover our losses.

Suspension and termination

Clause 32 (Suspension). We may suspend or restrict access to the Website/Online Services (in whole or in part) if we reasonably believe you breached these Terms or if needed for security, maintenance, or legal compliance.

Clause 33 (Termination). We may terminate your account (if any) at any time for material breach. You may stop using the Website at any time.

Clause 34 (Effect). Clauses intended to survive (including IP, disclaimers, limitation of liability, indemnity, governing law) survive termination.

Plain-English summary: We can stop access if there's misuse or risk. Some parts of these Terms still apply after termination.

Governing law and dispute resolution

Clause 35 (Governing law). These Terms are governed by the laws of Malaysia.

Clause 36 (Dispute resolution). Before filing a claim, the parties will first attempt in good faith to resolve disputes by written notice and discussion. If unresolved, the courts of Malaysia will have jurisdiction, unless a Service Agreement provides otherwise.

Plain-English summary: Malaysian law applies. Try to resolve disputes first; otherwise, Malaysian courts decide (unless your project contract says something else).

Changes to these Terms

Clause 37 (Updates). We may update these Terms from time to time by posting an updated version on the Website and updating the “Last updated” date. Continued use after changes means you accept the updated Terms.

Notices and contact

Clause 38 (Notices). We may send notices by email, through the Website, or by other reasonable means. You can contact us using the details in the “Company information” section above.

Miscellaneous

Clause 39 (Severability). If any portion of these Terms is held unenforceable, the remainder remains in effect.

Clause 40 (No waiver). Failure to enforce a provision is not a waiver.

Clause 41 (Assignment). You may not assign these Terms without our written consent. We may assign to an affiliate or successor in connection with a reorganisation, merger, or sale.

Clause 42 (Entire agreement for Website use). These Terms and the Privacy Policy form the entire agreement between you and us regarding Website/Online Services use, except where a Service Agreement applies.