Renewal Workflows for an Insurance Brokerage

Introduction

A small brokerage wanted to improve renewal retention while reducing the manual effort required to prepare renewal packs.

The Challenge

Renewals depended on chasing documents, re-keying data, and assembling packs manually. Delays created missed deadlines and lower retention. Compliance checks were time-consuming and inconsistent.

Solution & Implementation

We built a renewal workflow that pulled key fields from common documents (policy schedules, claims summaries, client forms) and created a single “renewal view” for account managers. An AI assistant produced a draft client email and highlighted missing information before a pack could be sent, reducing back-and-forth. We also introduced a compliance checklist that was automatically prompted at the right stage, helping the team stay consistent.

Impact

• Renewal processing time reduced by ~45%

• Renewal retention improved by ~7% (faster, more consistent outreach)

• Compliance preparation time reduced by ~30%

• Reduced “last-minute rush” renewals, improving staff workload balance

• Payback: ~6–9 months, driven by retained revenue and time savings